At XLntSharp, we aim to get your order to you as quickly as possible. Here’s what you need to know about our shipping process.
1. Shipping Timeframes
We do our best to ship orders as soon as possible, but lead times can vary depending on the product:
- XLnt Sharpening Machines – These are built with care, and lead times may vary. We’ll provide an estimated delivery date at the time of order.
- Stock Items – If your order is in stock and placed before 1 PM (UK time), we’ll ship it the same day. Orders placed after 1 PM will be dispatched the next working day.
2. Shipping Costs: Shipping costs will be calculated at checkout based on your location and order size. Any customs duties or import fees (if applicable) are the buyer’s responsibility.
3. Delivery Partners & Tracking We use trusted couriers to ensure your order arrives safely. Once your order has been shipped, we’ll send you a tracking number so you can keep an eye on its journey.
4. Delays & Issues We work hard to meet delivery estimates, but sometimes unexpected delays happen due to supply chain issues, courier delays, or other unforeseen circumstances. If there’s any delay, we’ll keep you updated.
5. Damaged or Lost Shipments If your order arrives damaged or goes missing in transit:
- Contact us immediately with your order details.
- We’ll work with the courier to resolve the issue as quickly as possible.
6. International Shipping: We ship worldwide! However, international orders may be subject to customs processing, which can affect delivery times. Any duties, taxes, or import fees are the customer’s responsibility.
7. Contact Us: If you have any questions about shipping, feel free to reach out via our contact page or email us directly.
Thanks for choosing XLntSharp—we appreciate your business!